RETURN & EXCHANGE
Return & Exchange
30-Day Easy Returns Policy at bonejump
Thank you for shopping at bonejump. We gladly accept returns within 30 days of receipt for most items in new condition. If you're not 100% satisfied with your purchase, please follow the instructions below.
Order Cancellation Policy
• Free Cancellation: You can cancel your order within 48 hours after payment without any charges.
• After 48 Hours: Cancellations will incur a 20% fee. You will be refunded 80% of the total amount.
• Shipped Orders: Once an order has been shipped, it cannot be canceled.
Return & Exchange Process
| Step | Details |
|---|---|
| 1. Contact Us | Email Service@bonejump.com with your order number and reason for return. |
| 2. Get Instructions | Wait for our team to respond (usually within 24 hours) with the authorized return address. |
| 3. Package Items | Pack items in original packaging with tags attached. Note: Parcel address is NOT the return address. |
| 4. Processing | Returns are processed within 5 business days after we receive your package. |
Return Conditions
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You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
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Refunds for defective or incorrect items will be issued to your original payment method (PayPal or credit card)
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Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
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Items with non-returnable marks and free gifts cannot be returned.
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We do not accept returned items that have been sent back without proper returns requests.
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We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. If the return is due to our error (wrong or defective item), we will cover the return shipping costs.
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Please be sure to double-check your returns before shipping them out. We are not responsible for items that were not purchased from Bonejump.
Refunds
Refunds are issued to the original payment method (PayPal or Credit Card). Once issued, you will receive a confirmation email. Please note:
- Shipping costs are non-refundable.
- Refund processing may take 7-14 business days after we receive your returned items.