FAQS
Shopping
A: New items can sell out quickly, but we may restock! Contact us at Service@bonejump.com with the item details and your email, and we will do our best to notify you when it's back.
A: At the "Check Out" page, you can select a coupon from your account or enter the code in the textbox and click "Apply".
A: Please check our Size Guide. For specific measurements or fit guidelines, email our Customer Service Department at Service@bonejump.com.
A: Orders may be split due to stock availability, package size limits, or quality control checks. The remaining items will be sent as soon as possible.
Payment
A: Yes, you can cancel by emailing us. We will provide a full refund if the order hasn't shipped.
A: We accept Visa and MasterCard credit/debit cards. We take security seriously, so your details are always safe with us.
Shipping
A: Most orders ship within 3-5 business days. Weekend orders start processing on Monday.
A: Total Time = Processing (3-5 Days) + Transit (Standard: 5-8 Business Days).